FAQs

Civiq’s Aquafil drinking water products feature anti-bacterial bottle refill nozzles as well as food-grade stainless steel, while the Elkay range also includes hands-free sensor activation options. All products are designed with appropriate drainage to prevent build-up of dirt and grime.

Speak with one of our team to learn more.

Civiq offers a range of drinking fountain maintenance services.  Depending on how frequently you require a service, choose from allocated Bronze, Silver & Gold package.

Maintenance services include cleaning, check-up & reporting, filter replacement and vandal repairs.

Get a quick overview here, or get in contact with our team to discuss.

Civiq provides water hydration stations that dispense the highest quality pure, fresh and clean water, complying with Australian standards. 

We take pride in our signature range of innovative products, designed and manufactured with quality and passion. Our dedication to quality design means we always use cutting-edge technologies and components, subject to rigorous quality assurance tests.

Civiq has transitioned to brass-free plumbing in all our water dispensing products as part of our commitment to safety. This guarantees all of our water hydration units  provide pure, lead-free drinking water. 

The high standard of our documentation, processes and manufacturing means we easily achieved the ASNZ4020 and Watermark Certification.

ASNZ4020 is a mandatory test for analysing the suitability of products for use in contact with drinking water, with regard to their effect on the quality of the water.

A Watermark Certification is a mandatory certification scheme for plumbing and drainage products to ensure they are fit for purpose and appropriately authorised for use in installations, administered by the ABCB.

You can view our certification here: Civiq Pty Ltd Watermark Certification.

Touchless, sensor activation options provide a safe and smart way to drink water through a contactless user experience.

Access to clean, fresh water is fundamental to good health and well-being. Filtering water through premium, quality water filters improves taste and removes potentially harmful chemicals and bacteria.

Civiq offers up to two years warranty* on all Aquafil drinking fountain stations. This warranty covers the purchaser for any faulty workmanship and parts from date of supply.

*Please refer to the Aquafil product warranty for full terms and conditions.

Civiq uses marine-grade 304 stainless steel with an electro polish finish to prevent tea-staining across our range. Civiq’s Aquafil Bold Drinking Water Station is made with 316 Marine Grade Steel. 

Civiq’s range of Aquafil drinking fountain stations is designed and created in Sydney, Australia.

If you would like to visit our facility, drop us a line and we’ll be happy to show you around.

The Aquafil Pulse  freestanding drinking water station is fitted with internal drainage and is suitable for indoor or outdoor use.

We also stock a wide range of wall-mounted drinking water products by Elkay, which are ideal for indoor environments.

Civiq’s Aquafil FlexiFountain and Aquafil Pulse drinking water stations can be configured for portable use.

The portable variants feature sturdy, stainless steel bases and can be configured in rows. Simply connect to a mains water and drain – ideal for events with high-foot traffic.

Contact us to learn more.

Water flows away from the point of contact so no residue is left at the user interface, eliminating any chance of algae, mildew or mould.

Our units feature anti-bacterial bottle refill points with silver-impregnated plastic.Why silver? Silver metal has been valued for its ability to help keep food and water from going bad. Silver atoms kill bacteria, fungi, mould and even some viruses.

Our units incorporate a backflow prevention system to reduce the chance of contamination to the main water source.

Our drinking fountains have different types of mouthguards, all of which are effective in eliminating direct mouth contact and contamination.

The water flows to the left and to the right of user contact on our drinking water stations. This is unlike other drinking fountain designs where the water flows upwards and then comes back down into the drain which increases the risk of contaminated water sources.

The button to activate the drinking fountain and bottle refill is found away from the bowl and refill point which prevents the user’s hands from touching and contaminating the spout or refill point as they use the unit.

Civiq’s Aquafil and Elkay products meet the requirements of ASNZ4020 and WaterMark.

Civiq’s transitioned to brass-free plumbing. This ensures that water coming through our fountains is lead-free and safe to drink.

Our units utilise food grade stainless steel with a further marine grade electro polish finish to resist tea staining, algae, mould and contamination on the drinking fountain bowl, bottle refill sides and nozzles.

Concealed drainage prevents the growth of mildew and mould, as well as blockages due to dirt and grime.

Civiq products are manufactured using brass-free parts to ensure that the drinking water dispensed from our fountains is lead-free and safe to drink.

Foot operated options are available to provide an enhanced hygienic user experience.

We offer up to five years warranty* on all Elkay drinking water stations.

This includes one year warranty in the case of product defects for bottle filling stations, drinking fountains, chillers and accessories, and up to five years warranty for compressor and refrigeration systems.

*Please refer to the Elkay® Product Warranty for full terms and conditions.

Trouble Viewing? Watch here: How to replace an Elkay EZH2O water filter?

Prefer a step-by-step pictorial? Read the guide

An Elkay unit that includes a filter also includes a Bottles Saved counter. There also 3 LED’s to indicate the status of the filter life.

• Green – between 21% and 100% remaining
• Yellow – between 1% and 20% remaining
• Red – less than 1% remaining

Elkay filters have a specified life of 3,000 US Gallons, which is approximately 12,000 litres or a Maximum of 12 months elapsed time from the last resetting of the PCB monitor.

Additionally, filter life is also subject to water quality. Some areas with high sediment, this may be fine (eg Melbourne with Coloidal Silica) or coarse (eg sandy type, Perth/Darwin ) in the water supply. Due to this sediment, the full 12,000 litres may not be dispensed before blocking & flow reduction occurs. We are unable to guarantee a specific filter life for any site, water quality & usage are beyond our control. The PCB in the unit calculates remaining filter life from the point when the filter monitor in the PCB is reset. This occurs when the bottle filler is activated. Most Elkay units do not count the water dispensed from the fountain/bubbler, this usage is over & above the bottle fill consumption.

The unit will allow a flow from the bottle fill outlet for approximately 20 seconds. During this time, the unit is expecting approx. 600ml of water will be dispensed; it will still calculate 600ml of usage on a short activation. It will deduct this 600ml from the remaining life. The full filter life is expected to be around 20,000 activations of the bottle filler. The actual time taken to consume the filter life will vary with use. A low-use site may get a 12-month use period, and a busy gym may be as low as 1 month. We recommend that customers with concerns monitor the Saved Bottle count to verify their own usage.

The PCB may also trigger a RED LED if it has been more than 12 months since the last filter change.

Some users prefer not to exhibit the bottle counter number on their units. To deactivate this feature, an electrician can disconnect the yellow or purple wires from the connection on the back of the bottle filler. If the counter stops, they can add a jumper wire set.

For further support, please contact our technical support team on 1300 600 300.

Answer: For all Elkay service and maintenance enquiries, please contact Civiq on 1300 600 300 and our technical support staff will be happy to assist.

Touchless, sensor activation options are available to provide an enhanced hygienic and contactless user experience.

Silver ion antimicrobial protection on key plastic components inhibits the growth of mould and mildew.

1. The Flexi-Guard bubbler provides a flexible antimicrobial mouth guard to protect against injury and microorganisms.
2. The Vandal-resistant bubbler features a chrome plated integral hood guard to prevent contamination from other users, airborne deposits and tampering.

The real drain system eliminates standing water and prevents the growth of mildew and mould.

Civiq products meet the requirements of ASNZ4020 and WaterMark.

Access to clean, fresh water is fundamental to good health and well being, and filtering our water through premium, quality water filters removes harmful chemicals and bacteria that are not optimal for consumption.

The water flows to the left and to the right of user contact on our drinking water stations. This is unlike other drinking fountain designs where the water flows upwards and then comes back down into the drain which increases the risk of contaminated water sources.

Foot operated options are available to provide an enhanced hygienic user experience.

Lead times estimates should be used as a guide only, and depend on stock levels and manufacturing capacity at the time of order. Please speak with a Civiq team member when placing your order to confirm the current lead time.

If you require a product delivered expressly, please contact a Civiq staff member and they will advise on the possibility.

Please note that for bulk orders an extended lead time may apply. Please speak with a Civiq team member for further information.

In Australia, drinking water suppliers monitor and treat water to remove lead before it reaches your property. Lead can get into water after this point if plumbing products contain lead, such as taps or fittings made from copper alloys. When water sits in contact with these products, especially for long periods or when using hot water, small amounts of lead can dissolve into the water. The main cause is usually household plumbing, not the main supply pipes. 

For information about lead in rainwater tanks, see Guidance on the use of rainwater tanks. 

Lead exposure can harm health, even at low levels. Children, infants, and unborn babies are the most sensitive to lead. Lead can affect the nervous system, cause learning difficulties, and impact behaviour. In adults, it can increase blood pressure and may affect kidney function. There is no known safe level of lead exposure for people.

Your doctor may recommend a blood test for lead if you are at risk or show symptoms. Children with developmental delays, people living in older homes, or anyone with possible exposure to lead in water or paint may need a test. Discuss with your healthcare provider if you are concerned.

High blood lead levels indicate exposure to lead from one or more sources. Your doctor will discuss what the results mean and may recommend further testing or steps to reduce your exposure. Immediate action is important, especially for children and pregnant women.

To check for lead in your drinking water, collect a sample and have it tested at a NATA-accredited laboratory. If your home has old plumbing or you are concerned about exposure, this is a reliable way to know your risk. 

If you need to arrange testing, sample collection and analysis should be carried out by a trained person, in line with accepted guidance, using National Association of Testing Authorities (NATA) accredited laboratories and with appropriate quality control samples.

Australia is introducing strict limits on lead in plumbing products. From 1 May 2026, all copper alloy plumbing products used for drinking water must be lead free, with a maximum weighted average lead content of 0.25 percent. The WaterMark Certification Scheme ensures only compliant products can be installed.

Lead free plumbing products are those that contain no more than 0.25 percent weighted average lead in any part that touches drinking water. These products are certified and marked under the WaterMark scheme.

Manufacturers test and certify new materials to make sure they are safe. All replacement materials must comply with Australian standards for drinking water. Ongoing testing and certification help minimise any risk of chemicals leaching into water.

Choose only certified products for any new plumbing work. Let water run for a short period before using it for drinking, especially if the water has been standing in the pipes. Maintain your plumbing and replace old fixtures where possible. 

See Section 9.6 of the Australian Drinking Water Guidelines for further information on exposure reduction.

Certified plumbing products are tested to meet strict health-based guidelines. Risks from certified materials are very low. Australia has set health-based guideline values for many chemicals, and only compliant products can be used.

A health-based guideline value is the concentration of a chemical in water that is considered safe for daily consumption over a lifetime. These values protect the most sensitive people in the community. 

See Chapter 6 of the Australian Drinking Water Guidelines for further information on how guideline values are calculated.

An aesthetic-based guideline value is set for characteristics like taste, colour, and odour, rather than health. These values help make water pleasant to drink but do not indicate health risks. 

See Chapter 1.3 of the Australian Drinking Water Guidelines for further information on water quality characteristics.

Plumbers must only install products that are certified lead free from 1 May 2026. Practitioners need to check for WaterMark certification and stay updated on the latest standards.

Manganese is naturally found in water and can cause aesthetic problems and, in some cases, health risks. The review ensures guideline values remain up to date and protective.

Manganese is a naturally occurring element in soils and rocks. It can enter drinking water supplies from natural sources or through leaching from pipes and fittings.

High levels of manganese can affect the nervous system. Infants, especially newborns, are more susceptible than other age groups to the neurotoxic effects of excess manganese. Australia has set guideline values to prevent health problems.

A laboratory test can detect manganese in water. If you have concerns about water quality, ask your supplier or arrange for laboratory analysis. 

Manganese concentrations in distributed drinking water across Australia are typically low. Excess manganese in drinking water may taste bad and stain plumbing fixtures and laundry.

You can find more details in the Australian Drinking Water Guidelines at https://www.nhmrc.gov.au/about-us/publications/australian-drinking-water-guidelines, at WaterMark Certification Scheme https://watermark.abcb.gov.au/about-watermark/certification-scheme, or by contacting your local water supplier.